Driving improvements: collaboration and peer learning
The Ombudsman Association Conference: 21/22 May 2019

2019 Conference - Registration is now CLOSED!

The Association’s next Conference is being held on 21/22 May 2019.    

The Association’s Annual General Meeting for 2019, to which all Conference delegates are also invited, will take place before the Conference on 21 May from 10.00hrs until approximately 10.45hrs.

The 2019 Conference will be opened by Sir Declan Morgan, Lord Chief Justice of Northern Ireland at 11.00hrs on Tuesday, 21 May and concludes at 14.00hrs on Wednesday, 22 May.
 
For those of you wishing to extend your visit to Northern Ireland, Visit Belfast have kindly made available some Exclusive Delegate Offers which give access to exclusive offers for various tours, attractions, restaurants etc. in the city.  In order to avail yourself of these offers, listed here, you will need to present your delegate badge at the participating outlet. 
 
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Promoting Independent Complaint Resolution
The Ombudsman Association is a professional association for ombudsman schemes and complaint handlers, their staff and others interested in the work of independent complaint resolution.
21-05-2019
22-05-2019
12:00 - 12:15
add_box Welcome & Opening Address
12:15 - 13:30
add_box Plenary Session 1 - Taking a Human Approach
14:30 - 15:30
add_box Effective recommendations
14:30 - 15:30
add_box No Ombudsman is an island
14:30 - 15:30
add_box Transparency: plenty to see but nothing to fear
14:30 - 15:30
add_box We need to talk about backlogs
16:00 - 17:00
16:00 - 17:00
add_box Peer Reviews: compare, contrast and benchmark?
16:00 - 17:00
add_box Providing value and impact
17:15 - 18:30
add_box Plenary Session 2 - Justice for all
10:30 - 11:30
add_box Plenary Session 3 - Creating great places to work
11:45 - 12:45
add_box Alternative Legal Remedy: lost in translation
11:45 - 12:45
11:45 - 12:45
add_box Putting the Caseworker Competency Framework into practice
11:45 - 12:45
add_box The right message at the right time
12:45 - 13:45
add_box Plenary Session 4 - Tales from the casebook
13:45 - 14:00
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