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Sessions

  • All Tracks
  • Welcome & Opening Address
  • Closing Address
  • Plenary Session 2 - Justice for all
  • Plenary Session 3 - Creating great places to work
  • Plenary Session 4 - Tales from the casebook
  • Plenary Session 1 - Taking a Human Approach
  • We need to talk about backlogs
  • No Ombudsman is an island
  • Transparency: plenty to see but nothing to fear
  • Effective recommendations
  • Peer Reviews: compare, contrast and benchmark?
  • Providing value and impact
  • Failure to comply
  • Do targets work?
  • The right message at the right time
  • Putting the Caseworker Competency Framework into practice
  • Alternative Legal Remedy: lost in translation
1558436400
1558436400 - 1558437300
Welcome & Opening Address
English

Welcome & Opening Address

Speakers
1558437300
1558437300 - 1558441800
Plenary Session 1 - Taking a Human Approach
English

Taking a Human Approach

Speakers
1558445400
1558445400 - 1558449000
Effective recommendations
English
1558445400
1558445400 - 1558449000
No Ombudsman is an island
English
1558445400
1558445400 - 1558449000
Transparency: plenty to see but nothing to fear
English
1558445400
1558445400 - 1558449000
We need to talk about backlogs
English
1558450800
1558450800 - 1558454400
Failure to comply
English
1558450800
1558450800 - 1558454400
Peer Reviews: compare, contrast and benchmark?
English

Peer Reviews: compare, contrast and benchmark?

Speakers
1558450800
1558450800 - 1558454400
Providing value and impact
English
1558455300
1558455300 - 1558459800
Plenary Session 2 - Justice for all
English

Justice for All

Speakers