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All Tracks Welcome & Opening Address Closing Address Plenary Session 2 - Justice for all Plenary Session 3 - Creating great places to work Plenary Session 4 - Tales from the casebook Plenary Session 1 - Taking a Human Approach We need to talk about backlogs No Ombudsman is an island Transparency: plenty to see but nothing to fear Effective recommendations Peer Reviews: compare, contrast and benchmark? Providing value and impact Failure to comply Do targets work? The right message at the right time Putting the Caseworker Competency Framework into practice Alternative Legal Remedy: lost in translation
Professional Practice Co-ordinator
Local Government & Social Care Ombudsman
Ombudsman Association Chair
Public Services Ombudsman for Wales
Chief Executive
Great Place To Work
Senior President of Tribunals and Chair of the Administrative Justice Council
Head of ADR & Senior Ombudsman
The Furniture Ombudsman
Chief Operating Officer
Public Services Ombudsman for Wales