Speakers

All Tracks Welcome & Opening Address Closing Address Plenary Session 2 - Justice for all Plenary Session 3 - Creating great places to work Plenary Session 4 - Tales from the casebook Plenary Session 1 - Taking a Human Approach We need to talk about backlogs No Ombudsman is an island Transparency: plenty to see but nothing to fear Effective recommendations Peer Reviews: compare, contrast and benchmark? Providing value and impact Failure to comply Do targets work? The right message at the right time Putting the Caseworker Competency Framework into practice Alternative Legal Remedy: lost in translation