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Driving improvements: collaboration and peer learning

The Ombudsman Association Conference: 21/22 May 2019

2019 Conference - Registration is now CLOSED!

The Association’s next Conference is being held on 21/22 May 2019.

The Association’s Annual General Meeting for 2019, to which all Conference delegates are also invited, will take place before the Conference on 21 May from 10.00hrs until approximately 10.45hrs.

The 2019 Conference will be opened by Sir Declan Morgan, Lord Chief Justice of Northern Ireland at 11.00hrs on Tuesday, 21 May and concludes at 14.00hrs on Wednesday, 22 May.

For those of you wishing to extend your visit to Northern Ireland, Visit Belfast have kindly made available some Exclusive Delegate Offers which give access to exclusive offers for various tours, attractions, restaurants etc. in the city. In order to avail yourself of these offers, listed here, you will need to present your delegate badge at the participating outlet.

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Conference Venue:
Hilton Belfast Hotel

Conference Dinner:
Titanic Hotel Belfast (former Drawing Offices of Harland & Wolff)

Promoting Independent Complaint Resolution
The Ombudsman Association is a professional association for ombudsman schemes and complaint handlers, their staff and others interested in the work of independent complaint resolution.

AGENDA

agenda

11:00 - 11:15

Welcome & Opening Address | Welcome & Opening Address

11:15 - 12:30

Plenary Session 1 - Taking a Human Approach | Taking a Human Approach

13:30 - 14:30

Effective recommendations | Effective recommendations

13:30 - 14:30

No Ombudsman is an island | No Ombudsman is an island

13:30 - 14:30

Transparency: plenty to see but nothing to fear | Transparency: plenty to see but nothing to fear

13:30 - 14:30

We need to talk about backlogs | We need to talk about backlogs

15:00 - 16:00

Failure to comply | Failure to comply

15:00 - 16:00

Peer Reviews: compare, contrast and benchmark? | Peer Reviews: compare, contrast and benchmark?

15:00 - 16:00

Providing value and impact | Providing value and impact

16:15 - 17:30

Plenary Session 2 - Justice for all | Justice for All

09:30 - 10:30

Plenary Session 3 - Creating great places to work | Creating great places to work

10:45 - 11:45

Alternative Legal Remedy: lost in translation | Alternative Legal Remedy: lost in translation

10:45 - 11:45

Do targets work? | Do targets work?

10:45 - 11:45

Putting the Caseworker Competency Framework into practice | Putting the Caseworker Competency Framework into practice

10:45 - 11:45

The right message at the right time | The right message at the right time

11:45 - 12:45

Plenary Session 4 - Tales from the casebook | Tales from the casebook

12:45 - 13:00

Closing Address | Closing address

VIEW FULL SESSIONS

SPEAKERS

Nick Bennett

Ombudsman Association Chair

Public Services Ombudsman for Wales
Judith Turner

Head of ADR & Senior Ombudsman

The Furniture Ombudsman
John Ryan

Chief Executive

Great Place To Work
Reinier van Zutphen

Netherlands Ombudsman

Netherlands Ombudsman

2019 Conference - Registration is now CLOSED!

Nick Bennett

Judith Turner

John Ryan

Reinier van Zutphen