Sessions
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- All Tracks
- Welcome & Opening Address
- Closing Address
- Plenary Session 2 - Justice for all
- Plenary Session 3 - Creating great places to work
- Plenary Session 4 - Tales from the casebook
- Plenary Session 1 - Taking a Human Approach
- We need to talk about backlogs
- No Ombudsman is an island
- Transparency: plenty to see but nothing to fear
- Effective recommendations
- Peer Reviews: compare, contrast and benchmark?
- Providing value and impact
- Failure to comply
- Do targets work?
- The right message at the right time
- Putting the Caseworker Competency Framework into practice
- Alternative Legal Remedy: lost in translation
Welcome & Opening Address
Welcome & Opening Address
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12:00
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12:15
Plenary
English
Welcome & Opening Address
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Plenary Session 1 - Taking a Human Approach
Taking a Human Approach
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12:15
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13:30
Plenary
English
Taking a Human Approach
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Transparency: plenty to see but nothing to fear
Transparency: plenty to see but nothing to fear
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14:30
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15:30
Workshop Session
English
Transparency: plenty to see but nothing to fear
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Effective recommendations
Effective recommendations
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14:30
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15:30
Workshop Session
English
Effective recommendations
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We need to talk about backlogs
We need to talk about backlogs
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14:30
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15:30
Workshop Session
English
We need to talk about backlogs
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No Ombudsman is an island
No Ombudsman is an island
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14:30
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15:30
Workshop Session
English
No Ombudsman is an island
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Providing value and impact
Providing value and impact
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16:00
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17:00
Workshop Session
English
Providing value and impact
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Failure to comply
Failure to comply
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16:00
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17:00
Workshop Session
English
Failure to comply
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Peer Reviews: compare, contrast and benchmark?
Peer Reviews: compare, contrast and benchmark?
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16:00
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17:00
Workshop Session
English
Peer Reviews: compare, contrast and benchmark?
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Plenary Session 2 - Justice for all
Justice for All
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17:15
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18:30
Plenary
English
Justice for All
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