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All Tracks Alternative Legal Remedy: lost in translation Closing Address Do targets work? Effective recommendations Failure to comply No Ombudsman is an island Peer Reviews: compare, contrast and benchmark? Plenary Session 1 - Taking a Human Approach Plenary Session 2 - Justice for all Plenary Session 3 - Creating great places to work Plenary Session 4 - Tales from the casebook Providing value and impact Putting the Caseworker Competency Framework into practice The right message at the right time Transparency: plenty to see but nothing to fear Welcome & Opening Address We need to talk about backlogs
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